Frequently asked questions

We know plans can change, that’s why we’ve made it simple for you to exchange your tickets to a different date, subject to the below Terms and Conditions.

To exchange your tickets, please contact your ticketing agent at point of purchase.

For GREASE tickets purchased for Sydney:

Ticketmaster customers, please contact Ticketmaster via the help desk.

For GREASE tickets purchased for Perth:

Ticketmaster customers, please contact Ticketmaster via the help desk.

For GREASE tickets purchased for Adelaide:

Ticketek customers, please submit an online request here.

Terms and Conditions

Tickets may only be exchanged for performances within the same venue and season.

Exchanges must be made no later than 48 hours prior to the start time of your original ticketed performance.

Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.

Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third party providers are subject to their exchange policies, we recommend contacting them directly.

Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

Complimentary tickets and resold tickets are not eligible for exchange.

Other restrictions may apply. Exchange policy may change or be revoked without notice.

For GREASE tickets purchased for Sydney:

For Sydney, the authorised ticket seller for Capitol Theatre is Ticketmaster and Capitol Theatre.

For in person bookings, you can visit the Capitol Theatre Box Office from Monday-Friday, 9am-5pm. The Box Office is also open from 11am on Saturday & Sunday (when performances are scheduled).

For all ticketing enquiries please call Ticketmaster on 1300 558 878 (select option 1) Mon–Sun, 9am-5pm AEST.

For GREASE tickets purchased for Perth:

The authorised ticket seller for GREASE at Crown Theatre Perth is Crown Theatre Perth and partner ticketing agent Ticketmaster.

We also work in partnership with TIX Group and TodayTix.

For GREASE tickets purchased for Adelaide:

For Adelaide, the authorised ticket seller for Her Majesty’s Theatre is Ticketek.

Please visit Ticketek agencies for a full list of outlet locations and opening hours. The Box Office at Adelaide Festival Centre is also open 90 minutes prior to the ticketed start time.

For all ticketing enquiries please call Ticketek on 131 246 (Monday – Friday, 10:30am – 4:00pm).

 

Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the venue. This includes unauthorised re-sellers such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar.

For Her Majesty’s Theatre, Sydney:

For Accessibility bookings for GREASE in Sydney, please email access@foundationtheatres.com.au to request a call back. The Capitol Theatre Box Office will call you to complete your booking as soon as possible, between the hours of Monday-Friday, 9am-5pm.

For more information on planning your visit and Capitol Theatre’s service and amenities, as well as its policies, please visit the venue’s website here.

For Her Majesty’s Theatre, Perth:

Accessibility booking enquiries for GREASE at Crown Theatre Perth can be submitted via the Accessible Bookings Form or by contacting Ticketmaster on 1300 446 925.

Additionally, patrons can purchase online if they require a wheelchair bay and carer seat. The seating suitable for these requirements are highlighted with the ACROD symbol.

Patrons wishing to book tickets and use a valid Australian companion card can do so via the phone or in person at the box office. Tickets with companion cards are available for box office collection only. Ticketmaster Box Office is open Mon-Fri 9am-5pm for in person sales including patrons with accessible needs.

For Her Majesty’s Theatre, Adelaide:

For accessibility bookings please contact 131 246, email ticketrequests@adelaidefestivalcentre.com.au or visit an in-person Ticketek Outlet.

GREASE runs for approximately 2 hours & 15 minutes, including a 20-minute interval.

Grease is recommended for ages 7 and up. All persons aged 16 or under must be accompanied and seated alongside an adult from the same ticket transaction. All persons entering the theatre, regardless of age, must have a ticket.

Please note that the production contains strobe lighting, theatrical haze, moderate course language, the simulated smoking of cigarettes and includes several scenes of backside mooning.

Adelaide cast to be confirmed.

The Producers of GREASE cannot guarantee the appearance of any particular artist, which is always subject to illness and leave arrangements.