Frequently asked questions

We know plans can change, that’s why we’ve made it simple for you to exchange your tickets to a different date, subject to the below Terms and Conditions.

To exchange your tickets, please contact your ticketing agent at point of purchase.

For GREASE tickets purchased for Melbourne:

Ticketek customers, please submit an online request here.

For GREASE tickets purchased for Sydney:

Ticketmaster customers, please contact Ticketmaster via the help desk.

Terms and Conditions

Tickets may only be exchanged for performances within the same venue and season.

Exchanges must be made no later than 48 hours prior to the start time of your original ticketed performance.

Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.

Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third party providers are subject to their exchange policies, we recommend contacting them directly.

Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

Complimentary tickets and resold tickets are not eligible for exchange.

Other restrictions may apply. Exchange policy may change or be revoked without notice.

For Melbourne, the authorised ticket seller for Her Majesty’s Theatre is Ticketek and Her Majesty’s Theatre.

On performance dates, Ticketek will operate a Box Office at the Ticketek outlet on Exhibition St adjacent to the theatre (30 metres from the main Theatre entrance). This Box Office Outlet will open two hours prior to the commencement of each performance.

For all ticketing enquiries please call Ticketek on 1300 795 012 Mon – Fri, 9am-5pm AEST.

GREASE the Musical at Her Majesty’s Theatre, Melbourne is subject to a major event declaration under the Major Events Act 2009 (Vic). It is an offence for a ticket to this event to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised by the event organiser. Breaches can result in heavy fines. For more information, please go to: vic.gov.au/ticketscalping.

For Sydney, the authorised ticket seller for Capitol Theatre is Ticketmaster and Capitol Theatre.

For in person bookings, you can visit the Capitol Theatre Box Office from Monday-Friday, 9am-5pm. The Box Office is also open from 11am on Saturday & Sunday (when performances are scheduled).

For all ticketing enquiries please call Ticketmaster on 1300 558 878 (select option 1) Mon–Sun, 9am-5pm AEST.

We also work in partnership with TIX Group and TodayTix.

Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the venue. This includes unauthorised re-sellers such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar.

For Accessibility bookings for GREASE in Melbourne, please call Ticketek’s dedicated Access Booking Line for Her Majesty’s Theatre on (03) 9662 9571.

For more information on planning your visit and Her Majesty’s Theatre’s service and amenities, as well as its policies, please visit the venue’s website here.

For Accessibility bookings for GREASE in Sydney, please email access@foundationtheatres.com.au to request a call back. The Capitol Theatre Box Office will call you to complete your booking as soon as possible, between the hours of Monday-Friday, 9am-5pm.

For more information on planning your visit and Capitol Theatre’s service and amenities, as well as its policies, please visit the venue’s website here.

GREASE runs for approximately 2 hours and 40 minutes, including a 20-minute interval.

Show times are subject to change.

Grease is recommended for ages 7 and up. All persons aged 16 or under must be accompanied and sat next to the accompanying adult. All persons entering the theatre, regardless of age, must have a ticket.

Please note that Marcia Hines will not be performing on the following dates:
Melbourne – Fri 9th, Sat 10th, Sun 11th, Sat 24 February or Sat 2nd March.
Sydney – Sun 24th March.

The role of Teen Angel for these performances will be played by PAULINI.

Patti Newton stars as Miss Lynch for performances in Melbourne.

Jay Laga’aia will not be performing on Sun 28th January 2024.

The Producers of GREASE cannot guarantee the appearance of any particular artist, which is always subject to illness and leave arrangements.