Frequently asked questions

We know plans can change, that’s why we’ve made it simple for you to exchange your tickets to a different date, subject to the below Terms and Conditions.

To exchange your tickets, please contact your ticketing agent at point of purchase.

For GREASE tickets purchased Brisbane:

Tickets may only be exchanged for other performances of GREASE at the Lyric Theatre, QPAC in Brisbane.

Exchanges must be made no later than 7 days prior to start of originally ticketed performance.

A $3.65-per-ticket fee applies, and an exchange may be subject to additional fees.

Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher-priced ticket(s), you will be asked to pay the difference in ticket price. If the new ticket is less than the original ticket price, there will be no partial refunds provided.

No exchanges or refunds can be provided after the deadlines listed above, after a performance date, or otherwise except as guaranteed under Australian consumer law.

Please note: We can only assist those who purchased their GREASE tickets on QPAC or Qtix, the authorised ticket sellers for the Lyric Theatre, QPAC in Brisbane, or through approved partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.

Tickets may be exchanged for any other single performance on sale at the time of exchange for the Brisbane season, subject to seat availability, blackout dates, sold-out performances, and other restrictions. Exchanges may not be made for same performance.

Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue:

For tickets purchased via QPAC or Qtix, call 136 246.

For group sales, please contact your groups representative. This exchange policy does not apply to tickets purchased through the QPAC Groups Department.

Tickets purchased via third-party providers are subject to their exchange policies. Please note that QPAC and Qtix are the only authorised sellers for tickets of GREASE at the Lyric Theatre, QPAC in Brisbane. 

Exchanges will be valued at the original face value of the ticket purchased. Additional payments apply if choosing a performance or seating that costs more than the original or if exchanges are from an originally discounted ticket into a performance with no discounted tickets available.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

Complimentary tickets and resold tickets are not eligible for exchange.

Other restrictions may apply. Exchange policy may change or be revoked without notice.

Terms and Conditions

Tickets may only be exchanged for performances within the same venue and season.

Exchanges must be made no later than 48 hours prior to the start time of your original ticketed performance.

Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.

Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third party providers are subject to their exchange policies, we recommend contacting them directly.

Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

Complimentary tickets and resold tickets are not eligible for exchange.

Other restrictions may apply. Exchange policy may change or be revoked without notice.

For GREASE tickets purchased for Brisbane:

QPAC and QTiX are the authorised ticket sellers for the Lyric Theatre, QPAC.

 

Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the venue. This includes unauthorised re-sellers such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar.

For the Lyric Theatre, Brisbane:

For Accessibility bookings for GREASE in Brisbane, please call 136 246 or email info@qtix.com.au to enquire.

For more information on planning your visit and QPAC’s service and amenities, as well as its policies, please visit the venue’s website here.

 

GREASE runs for approximately 2 hours & 15 minutes, including a 20-minute interval.

Grease is recommended for ages 7 and up. All persons aged 16 or under must be accompanied and seated alongside an adult from the same ticket transaction. All persons entering the theatre, regardless of age, must have a ticket.

Please note that the production contains strobe lighting, theatrical haze, moderate course language, the simulated smoking of cigarettes and includes several scenes of backside mooning.

The Producers of GREASE cannot guarantee the appearance of any particular artist, which is always subject to illness and leave arrangements.