As energy costs continue to bite, the Queensland Government has introduced a one‑off $350 Energy Bill Relief Payment to help eligible households manage rising electricity expenses. But time is running out applications close 31 May 2025. Here’s everything you need to know to secure this vital support.
What Is the $350 Energy Bill Relief Payment?
The $350 Energy Bill Relief Payment is a targeted, one‑off credit applied directly to your electricity account. It’s designed to ease cost‑of‑living pressures for Queensland households most in need—particularly concession card holders and low‑income families—by reducing their next power bill by up to $350.
This relief complements existing federal and state rebates, stacking on top of the $1,000 Cost of Living Rebate and the Commonwealth’s $300 Energy Bill Relief Fund instalments.
Also Check: $1,000 Family Tax Benefit Top‑Up Arriving April 2025: Who’s Eligible and How to Claim
Who’s Eligible?
To qualify for the $350 payment, you must meet all of the following criteria:
- Residency & Account
- You hold an active residential electricity account in Queensland with an authorised retailer or embedded network operator as of 1 May 2025.
- You live at the supply address on that date.
- Concession or Income Support
- You or someone in your household holds one of these concession cards:
- Pensioner Concession Card
- Health Care Card
- Department of Veterans’ Affairs Gold or White Card
- Or you receive an eligible income support payment (e.g., JobSeeker, Parenting Payment, Disability Support Pension).
- You or someone in your household holds one of these concession cards:
- Separate Metering
- Your property is separately metered and billed for electricity. (Tenants whose electricity is included in rent are not eligible.)
Tip: Check your latest electricity bill or log into your retailer’s online portal to confirm you’re listed as the account holder and that your concession card details are up to date.
How to Claim
Most eligible households will need to lodge an online application—this payment is not applied automatically.
- Gather Your Documents
- Recent electricity bill (showing your name and address)
- Concession card or income support payment details
- Bank account information for payment verification (if requested)
- Visit the Queensland Government Concessions Portal
- Go to qld.gov.au/energy-relief
- Click “Apply for Energy Bill Relief”
- Complete the Application Form
- Enter your personal, concession, and account details.
- Upload or enter concession card number and expiry date.
- Review and agree to the declaration.
- Submit Before the Deadline
- Applications open 1 May 2025 and close 31 May 2025 at 11:59 pm AEST.
- Late or incomplete applications will not be accepted.
- Confirmation & Payment
- You’ll receive an email confirmation within 48 hours.
- Approved payments will be credited to your electricity account by 30 June 2025.
Note: If you already applied for the 2024–25 Cost of Living Rebate or the federal Energy Bill Relief Fund, you must still complete this separate application to receive the extra $350.
Key Dates & Deadlines
| Milestone | Date |
|---|---|
| Application opens | 1 May 2025 |
| Application closes | 31 May 2025 (11:59 pm) |
| Confirmation of receipt | Within 48 hours |
| Payment credited to electricity accounts | By 30 June 2025 |
| Contact for support | From 1 May 2025 |
- Online support: Visit qld.gov.au/energy-relief/help
- Phone: Call 13 QGOV (13 74 68), option 4 for energy concessions.
FAQs
Q: I hold a Seniors Card—am I eligible?
Only Queensland Seniors Card holders who also hold a qualifying concession card (e.g., Pensioner Concession Card) or receive an income support payment qualify.
Q: My electricity is included in my rent—can I apply?
No. The relief is only for separately metered accounts. Talk to your landlord or property manager about passing on the benefit if possible.
Q: What if I miss the 31 May deadline?
Unfortunately, late applications cannot be processed. Keep an eye on your inbox and calendar to avoid missing out.
Q: Will this affect my other rebates or payments?
No. The $350 relief is tax‑free and does not count toward income tests for other state or federal benefits.